Code of Ethics

Members of CHPA subscribe to a standard Code of Ethics, guiding them to provide a level of service and professionalism clients can trust.

• We provide professional corporate housing products and services in compliance with applicable codes, laws and regulations.
• We stay informed on issues and trends that impact the corporate housing industry and our clients to better meet these needs, continuously improving and educating our associates.
• We practice legal, truthful sales, marketing and advertising of our company’s products and services.
• We do not make false or misleading statements regarding  companies within the corporate housing industry.
• We fairly disclose the obligations of both our company and the customer, clarifying expectations of all parties involved.
• We provide our services competently in keeping with best practices, exceptional quality and the highest standards in the corporate housing industry.
• We fulfill company obligations in an expeditious and equitable manner.
• We respond to any customer service complaint expeditiously to meet the needs and concerns of our customers.
• We actively promote the understanding and visibility of the corporate housing industry.
• We exercise corporate social responsibility, giving back to the communities in which we operate.
• We treat our customers, associates and business partners fairly and equitably, acting with integrity.
• We respect our relationships with the communities in which we conduct our business and the companies with whom we partner to fill the needs of our customers.
• We respect the natural and physical environments in which we do business.

Partner with a CHPA member today for your housing needs.

Protecting the ethical professionalism of the industry, CHPA has a formal grievance process.

Ethics Violations